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Customer Operations Stockholm, Sweden

Customer Success Associate

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We are now looking for a Customer Success Associate to join our Customer Success team in Stockholm, Sweden.


What you will be doing:
 

Support with customer-specific topics for customers in Scandinavia 

  • Support Customer Success Manager with customer analyzes, e.g. value analyzes (KPI / ROI), customer profitability, customer news, customer organization 
  • Preparation / follow-up of customer meetings, e.g. support in creating presentations 
  • Documentation, e.g. updating customer wikis 

Support with overarching CSM topics 

  • Status tracking of CSM-specific tasks, such as customer value cases, customer success plans, etc. 
  • Update / preparation of presentation material for internal meetings 

Support with administrative or organizational tasks in the area of CSM Sweden 

  • Maintenance of customer data in the CRM system 
  • Internal reporting tasks 
  • Team meetings / team events 

Owning and maintaining customer relationships for Tier 3 customers 

  • Monitoring customer's key performance metrics and taking necessary actions to improve them 
  • Identify business development and challenge business strategy with your customers 

 Desired background (meet a minimum of 3 criterias): 

  • Minimum of 1 year relevant work experience in Customer Success Management, Account management, IT Service Management, Management Consultancy or Supply Chain Management role 
  • Experience in Business-to-Business (B2B) relationship, developing customer accounts or being a receiver of such service.  
  • Process and software solution experience in any of the following areas: 
    • Demand Forecasting, Replenishment & Allocations 
    • Retail planning / optimization
    • Inventory Management
    • Supply Chain Management
  • Industry experience with a grocery, consumer products goods (CPG), fast-moving consumer goods (FMCG) retailers or suppliers, preferably experience with Tier 1 retailer 
  • Relevant Master's or Bachelor’s degree with an excellent academic record. 

 We value the following aspects in our candidates: 

  • Combination of Customer Success Management skills, organizational skills and retail industry knowledge 
  • Able to support with administrative or organizational tasks in the area of customer success 
  • Able to influence business strategy and communicate effectively at all levels of Tier 3 customer 
  • Able to understand customer’s challenges from business and IT perspectives 
  • Excellent communication skills in Swedish and English 
  • Able to understand technical backbone behind typical SaaS systems 

Personal Characteristics: 

  • Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently 
  • A high sense of ownership and personal accountability for ensuring the quality and timeliness of own work 
  • Ability to balance RELEX Solutions and client needs effectively 
  • Proactive, result-driven and hands-on attitude towards work 
  • Desire to develop and challenge colleagues to achieve customer and RELEX goals 

We offer: 

  • A front row seat in a rapidly growing and international software company 
  • Working with a fun, ambitious and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged 
  • Responsibilities in advanced customer development from day one 
  • International travel opportunities 
  • Position where you can help retailers fight against food waste 

How to apply: 

Please send your cover letter and resume through the application form by 30th of October. Please note that the position will be filled as soon as the right person is found. 

For questions contact please contact Sini Tuominen (Sini.Tuominen@relexsolutions.com). 

See what’s it like to work at RELEX by following us on Facebook and Instagram! 


About RELEX

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. 

RELEX is trusted by leading brands including S-Group, AutoZone, Franprix, Morrisons, PetSmart, and Rossmann, and has offices across North America, Europe, and the Asia Pacific region.