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Technology Atlanta, GA, United States

Internal IT Team Lead

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We are looking for a full-time Internal IT Team Lead to join our RELEX family in Atlanta, GA. 

What you’ll be doing: 

  • Hands on person who will provide high quality support to Relex users and lead their team by an example
  • Lead and support a team of IT Specialists, which are providing End User -support, troubleshooting and maintaining tasks with hardware & software and access control -areas
  • Process documentation and team training, new computer deployments, and computer equipment end-of-life out processing.
  • Support office network to ensure security and network connectivity through LAN, WAN and VPN.
  • Knowledge of ITIL framework and experience using ITSM tools
  • Conduct performance management sessions for employees.

What you’ll bring to the table: 

  • Bachelor's degree or equivalent experience in the field of Information Systems Technology, Computer Science, or similar field.
  • Proven management track record that demonstrates excellent leadership capability.
  • Ability to handle escalations by making educated decisions that are in line with Relex IT Policy.
  • Experience working with following environments: M365, Azure Active Directory, Okta, Mac OS, Windows 10
  • You have experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobile phones, etc.
  • 5+ years of experience.

What we consider as an advantage: 

  • Strong experience in leadership and critical thinking.
  • Experience working with diverse teams located across various locations
  • You have the interest and enthusiasm to solve users’ problems.
  • You have a proactive mindset and striving to continually improve and make practices more efficient.
  • Scripting knowledge is a plus.
  • Cloud/Hosted environment experience preferred.
  • You have great communication skills and can explain technical concepts with simple words.
  • You are fluent in both verbal and written English.
  • You have a good attitude, and you are fun to work with!

What we offer you in return: 

  • A front row seat in a rapidly growing and international software company.
  • Working with a fun, ambitious, and committed team of smart people.
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.
  • Responsibilities in challenging projects from day one.
  • International career and learning opportunities.
  • Position where you can help retailers fight against food waste.

   

About RELEX 

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including AutoZone, Bed Bath and Beyond, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.

 

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.