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Customer Operations Venice, Italy

Junior Service Solution Consultant

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ABOUT RELEX

RELEX Solutions is Europe's fast-growing provider of unified retail and supply chain solution.

RELEX provides cutting-edge retail optimization software to the world’s leading retailers — helping them stay relevant in the age of Living Retail.

 

WHO ARE WE LOOKING FOR?

We are looking for a full-time SERVICE SOLUTION CONSULTANT to join our RELEX family in MILAN or VENICE.

You’ll join the Continuous Service team.

 

What does it mean “working in CONTINUOUS SERVICE TEAM”?

The continuous service phase is the post project phase. In this phase customers raise help request or new implementation request.

As matter of fact, customers supply chain department has changed since last decade and, as RELEX consultant, we must guarantee that the system is always aligned with their new business logics.

As Service Solution Consultant you have to find the best solution for the customer, sharing your expertise with him in order to reach its goal.

 

WHAT WILL YOU DO AS SERVICE SOLUTION CONSULTANT?

Business Support

  • Help customer reaching its supply chain objectivies;
  • You will be the trusted point of contact for the customer for RELEX business logics;
  • Manage either customer or internal requests which are related to RELEX business logic.

 

Minor Developments (customer request of implementation in RELEX)

  • Understand Customer needs and proactively propose a solution;
  • Create a SOW including a description of the business case , solution proposal, assumptions and prerequisites, impacts on support and performance , risks , scope , resource , deliverables and fees;
  • Develop and test the solution agreed with customer and train it.

 

Other key responsibilities and accountabilities

  • Maintaining 100% customer satisfaction and referencability;
  • Ensure continuous development of the relevant knowledge and skills;
  • Regularly communicate with customer on progress of work;
  • Constantly align with your Team Lead about progress status of current activities, possible issues to be addressed together but also new initiatives to improve the business results through a better use of the system;
  • Support review customer KPI and improve them to satisfy its expectation.

 

WHAT WE ASK FROM YOU

Mandatory

  • Studies and background in Engineering, Statistics, Mathematics, Computer Science or Supply Chain;
  • Good communication skills in native language and fluent in English;
  • Ability to take initiative, prioritize tasks, work autonomously and understand customer requirements;
  • Strong teamwork capability;
  • Unquestionable work ethic.

We will consider as an Advantage

  • Internship or previous work experience with other Forecasting & Replenishment or Retail Planning tools or in supply chain fields;
  • Fluency in Spanish;
  • Capability to confidently interact with customer teams.

 

WHAT WE OFFER YOU IN RETURN

  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged;
  • Learn several supply chain mindset in retail market;
  • An international career;
  • A fun, ambitious, and committed team of smart people to work with;
  • Responsibilities in challenging environments from day one;
  • A position where you can help retailers fight against food waste with the latest technology.

 

Do you like to be a #problemsolver? Send us your CV!