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Customer Operations Atlanta, GA United States

LATAM Operations Lead – Americas

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As RELEX expands into new markets, we're looking for a LATAM Operations Lead to support the Partner Ecosystem in Latin America. The LATAM Lead is responsible for coordinating a successful Services Sales campaign for all prospects in LATAM, for developing a proposal and SoW that are aligned to the Customer expectations while meeting RELEX’s own project and profitability targets.  

What you will be doing:

  • General partner planning, resourcing, and information sharing
    • Advise and assist Operations Heads in project resourcing with insight to partner resource statuses and capabilities
    • Plan partner involvement in RELEX projects with the partner based on RELEX Operations’ plans and relevant common sales pipelines
    • Prepare SOW’s for RELEX Operations Heads and partner for new engagements and negotiate rates when needed
  • Partner competence management
    • Follow partner capabilities, maintain partner competence documentation and compliance with RELEX best practices, and manage partner competence development
    • Coordinate trainings for new partner companies and new partner individuals
    • Keep Operations Heads and Sales updated on the partner competence and network
    • Follow partner implementations to monitor that QA checkpoints are followed and that milestones are reached as planned (when partner are prime)
  • Operational Sales Support
    • Maintaining and managing Operational component of LATAM pipeline, ensuring appropriate Operations engagement at the appropriate time
    • Orchestrating the best team setup for the relevant sales phase workshops including Product experts, external Partners, regional resources etc
    • Responsible for the creation of the SOW, by collaborating with and managing Presales and other Operations team member contributors
    • Collaborating with the Sales and Presales teams to choose and present the best solution offering and phasing to customers in each of the sales opportunities 
    • Presenting to prospects on our solution offering, phasing, and project delivery methodology

What you’ll bring to the table:

  • Solid understanding of planning in software implementations and consulting
  • Strong Project Management and Product knowledge
  • Development oriented and entrepreneurial mindset
  • Empathy to understand various parties from their point of views
  • Excellent communication and negotiation skills
  • Fluency in Spanish and/or Portuguese

What we offer you in return:

  • A front row seat in a rapidly growing and international software company
  • Working with a fun, ambitious, and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities
  • Position where you can help retailers fight against food waste


About RELEX:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including AutoZone, Bed Bath and Beyond, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.