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Customer Operations Atlanta, GA United States

Partner Lead – Americas

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RELEX is expanding rapidly and we're looking for a Partner Lead to evolve and grow the RELEX Partner ecosystem This individual will be responsible for overall liaising between partners and RELEX’s Operations teams in areas of information sharing, resourcing outlook and planning, partners’ competence follow-up and management and supporting partners and RELEX teams operatively where needed.

What you will be doing:

  • General partner planning, resourcing, and information sharing
    • Advise and assist Operations Heads in project resourcing with insight to partner resource statuses and capabilities
    • Plan partner involvement in RELEX projects with the partner based on RELEX Operations’ plans and relevant common sales pipelines
    • Prepare SOW’s for RELEX Operations Heads and partner for new engagements and negotiate rates when needed
  • Partner competence management
    • Follow partner capabilities, maintain partner competence documentation and compliance with RELEX best practices, and manage partner competence development
    • Coordinate trainings for new partner companies and new partner individuals
    • Keep Operations Heads and Sales updated on the partner competence and network
  • Operative partner management 
    • Follow partner implementations to monitor that QA checkpoints are followed, that milestones are reached as planned and proper KPI/ROI processes are followed (when partner are prime)
    • Stay connected with partner individuals and their operations management during the projects and coordinate that partner is provided with enough support
    • Participate in steering group meetings where applicable

What you’ll bring to the table:

  • Solid understanding of planning in software implementations and consulting
  • Strong Project Management and Product knowledge
  • Development oriented and entrepreneurial mindset
  • Empathy to understand various parties from their point of views
  • Excellent communication and negotiation skills
  • Fluency in Spanish and/or Portuguese

What we offer you in return:

  • A front row seat in a rapidly growing and international software company
  • Working with a fun, ambitious, and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities
  • Position where you can help retailers fight against food waste


About RELEX:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including AutoZone, Bed Bath and Beyond, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.