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Product Atlanta, GA, United States

Senior Solutions Consultant

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We are now looking for a Senior Solutions Consultant with a focus on our RELEX supply chain offering, to join our RELEX family in Atlanta. You will be joining the Supply Chain Excellence Americas team – a branch of a larger global Product Adoption & Excellence department. Together the team is aiming to make sure the North American market and our customers have the best solutions to solve complex business problems. You will help the team achieve this goal by utilizing expertise to help support implementation teams, build solution best practices and participate in product development.

What you’ll be doing:

You will play an eclectic role contributing to many facets of our business under the guidance of senior team members. The focus of the role is on our Retail Forecasting and Replenishment solutions. Some of the key areas of responsibility are based around the following:

  • Operations support
    • Learn how configurations have been set for our customers in various industries and apply that knowledge to new customer implementations.
    • Involvement in customer implementations by participating in project discovery and providing guidance to operations team members, particularly in the area of solution design and configuration.
    • Manage escalations from solution point of view by ensuring we provide robust solutions solving the customer root cause problems.
    • Facilitate knowledge transfer and training of new features.
  • Managing best practices
    • Create best practices to new functional areas. This includes 1) minor development on feature level and 2) piloting new functionalities in US market and making the initial implementation guides at the same time.
    • Finetune and further develop the existing best practices to increase the value and ensure suitability to different customer needs.
    • Ensure all relevant customizations are added into Solution Library from US market and drive full adoption of those in all projects.
  • Participating in product development
    • Collect ideas and needs from customers, prospects, operations and sales. Prioritize these ideas with product management and create specifications for the prioritized items.
    • Participate in Product initiatives and possibly take responsibilities on Operations Enablement stream according to our Product Lifecycle Framework

What you will bring to the table:

  • A background in retail supply chain, utilizing planning software related to demand forecasting, replenishment, and allocations.
  • An analytical mindset and approach to problem solving
  • Strong work ethic, ability to learn on the fly, autonomy in delivering tasks, and self-starter approach to taking on new challenges and expanding your horizons.
  • Capability to interact confidently with customer teams
  • Ability to contribute and influence product direction with collaboration with customers and other product teams.
  • Experience with implementation and a clear view of best practice, and how improvements can be made in terms of solutions and user experience.
  • KPI mindset, being able to think of the solution from a KPI angle.

What we consider as an advantage:

  • Experience in a retail setting understanding how our customers (retailers) utilize demand planning, replenishment, and allocation software.
  • Experience in software and general product development, including development methodology and roadmap management.
  • Experience in complex customer implementations, in a customer facing role.

What we offer you in return:

  • An international career and learning opportunities in a rapidly growing software company.
  • A fun, ambitious, and committed team of smart people to work with.
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.
  • Responsibilities in challenging projects from day one.
  • A position where you can impact ongoing development and strategic objectives of a fast-growing company.

 

About RELEX

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing, and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including Bed, Bath, and Beyond, Dollar Tree, PetSmart, and Sprouts, and has offices across North America, Europe, and the Asia Pacific region.

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.