Service Delivery Manager

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RELEX Solutions is a profitable hypergrowth company employing over 2,000 people globally. In times of rapidly changing, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.

In response to our fast growth and market expansion, we are looking for an enthusiastic Service Delivery Manager to join our RELEX family in Italy. Our offices are located in Venice and Vimercate.


You’ll be responsible for selected services and a member of our central service delivery team. Together with the team, you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge on how to operate world-class cloud services.


What you’ll be doing:

  • You are directly responsible for selected services;
  • You ensure that RELEX services are developed and delivered with high quality;
  • You will develop and maintain RELEX-wide service delivery processes;
  • On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys.

What you’ll bring to the table:

  • Strong experience in ITIL based Service management and process development including incident management, change management, business continuity management;
  • Proven capabilities to deliver measurable value in high-speed environments;
  • Excellent coordination skills;
  • Strong will to learn how our products operate and deliver world-class service;
  • Fluency in Italian and English.

What we consider as an advantage:

  • IT infrastructure and capacity management knowledge;
  • Proactive and result-driven attitude towards work;
  • Continuous improvement mindset;
  • Strong proven analytical and problem-solving skills;
  • Strong communication skills;
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently;
  • Entrepreneurial attitude with an interest in growing the business;
  • Communication skills in Spanish.

What we offer you in return:

  • Flexible work hours and the possibility to work remotely;
  • International working environment and learning opportunities in a rapidly growing software company with a modern work culture;
  • Respectful and professional, yet easy-going atmosphere where individual thinking is encouraged;
  • Over 1500 energetic, ambitious, and fun colleagues internationally;
  • Great possibilities for personal growth and to influence the future path of the company;
  • A position where you can help retailers fight against food waste.

You can apply by sending your resume through the application form as soon as possible. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly. 

If you have questions, Eva Pereira (eva. pereira[a]relexsolutions. com) is happy to answer them.