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Customer Operations Venice, Italy

Service Delivery Manager Italy

Apply now

Service Delivery Manager, Italy


 RELEX Solutions is Europe’s fastest growing provider of unified retail and supply chain planning solutions.

RELEX offers a suite of Supply Chain, Merchandising and Workforce solutions that businesses use to maintain and develop an efficient supply chain network. Leading retailers and suppliers around the world use RELEX systems to cut inventory and wastage costs, boost availability, and increase sales and margins.


During the past 15 years RELEX has grown fast: we are a group of 1000+ employees with offices in the UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, the US and our Helsinki headquarters. We are a close-knit community combining start-up mentality with corporate reliability. We are passionate about growth, but we are also a profitable business


Are you a consultant-minded, customer centric individual looking for new challenges? Would you like to be part of creating long term success for retail, wholesale and manufacturing customers? Do you like to provide measurable value for your customers and fight against food waste?

Good news! We are now looking for a Service Delivery Manager to join our extraordinary Customer Operations team in Italy (Venice or Vimercate Office)  

Here at RELEX we work in small teams where everyone’s input is valued. People can move among teams based on required skill set and personal interest. You are exposed to as much freedom and responsibilities based on your comfort level. We are passionate about what we do, but do not take ourselves too seriously. New challenges excite us where we can put our skills to test, and we make sure we have fun during the process. Life is supposed to be fun. Now – if you accept the challenge – we give you the opportunity to experience all this and more.

What you will be doing:
Working with RELEX customers in Continuous Service:

  • Ensuring that the RELEX systems are fully operational and available
  • Ensuring that the RELEX system related incidents and problems are solved according to the SLA
  • Operate and develop our service management processes (e.g. IT change management)
  • Perform service delivery activities to your customers (e.g. release upgrades)
  • Communicate with solution teams and business stakeholders
  • Verify that transition and operation are following IT industry best practices (e.g. ITIL)


Working with RELEX customers in Project Phase:

  • Ensuring that the project team takes the necessary measures for completing a successful handover to continuous service during the different phases of the RELEX Implementation Project
  • Managing the Handover to Continuous Service from the point of view of Service Delivery Management (SLAs, support practices, etc)

Desired background:

  • Sustained background in IT applications service management / support in supply chain or retail operations or CPG applications for a retailer
  • OR experience as a Service Delivery Manger (or equivalent) from a SaaS software supplier
  • OR hands on experience as a subject matter expert / super user with retail operations, supply chain management or space and assortment applications
  • Ideally you will have had experience of ITIL based service management processes, ITSM or IT Change Management processes
  • Relevant finished studies (e.g. IT, Industrial Management, Information Networks, Business Technology, Logistics, Economics and Business Administration)

We value the following aspects in our candidates:

  • Solid task coordination skills, including responsibility for incident and problem management
  • Proactive and result-driven attitude towards work
  • Strong proven analytical and problem solving skills
  • Capability to interact confidently with customer stakeholders, including C-level
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Ability to independently develop customer accounts and create more value for our customers
  • Experience in working with a Grocery / CPG / FMCG retailer or supplier
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Excellent communication skills in Italian , as well as in English, other language skills are considered a bonus
  • Willingness to support the local RELEX Sales Team in Service Delivery related matters
  • Entrepreneurial attitude with interest towards growing the business

We offer:

  • A front row seat in a rapidly growing and international company
  • Working with a fun, ambitious and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities
  • Position where you can help retailers fight against food waste