Solution Consultant(s) (Hybrid based in Sydney or Melbourne)

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RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

About the position:

We are looking for a full-time Solution Consultant(s) to join our RELEX family in Australia. You will join ANZ Operations Teamwho will help you to succeed in your new role. Together with the team, you will help the customers to achieve their business objectives by getting the best from the RELEX solutions.

Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.

What you’ll be doing:

The RELEX software platform utilizes a front-end configuration process to build a unique solution for every customer. Solution Consultants are expected to master that configuration to solve all customer challenges and equip them with the most optimized system possible. This is a heavily customer facing role.

Project work:

  • Workshop business and technical requirements from client serving as a key link between technical and business teams.
  • Collaborate with customers to define and meet their business goals.
  • Detailed data analysis to uncover strengths and deficiencies in customer process to guide optimal solution builds.
  • Build advanced configurations across all RELEX modules in Supply Chain, Space, and Workforce optimizations to deliver value to our customers.
  • Testing and validation of solution key performance metrics like forecast accuracy, inventory projections, replenishment orders, and others.
  • Train the customer to become proficient and self-sustaining in their customized software solution.

Internal work:

  • Assist with scoping or demoing in sales cases when necessary.
  • Work with the Product team to identify potential product development opportunities to improve our market offering.
  • Challenge and develop implementation and solution best practice for different industries (i.e. Grocery, DIY, Home Goods, Manufacturing in consumer packaged goods etc.) 
  • Work with the team to expand industry and product knowledge as both a trainer and participant.
  • Interact with our global teams to assist international projects and share practices between regions.

Key requirements:

  • Studies and background in Engineering, Statistics, Mathematics, Computer Science or Supply Chain
  • 2 to 5 years of work experience in management consulting, forecast analysis, supply chain planning, software configuration and implementation or other relevant area in manufacturing / consulting industry
  • Good communication skills in native language and fluent in English
  • Strong analytical skills and true passion for problem-solving
  • Ability to take initiative, prioritize tasks and work autonomously
  • Ability to understand customer requirements and translate those into software configuration
  • Strong teamwork capability
  • Unquestionable work ethic

What we consider a strong plus:

  • Previous work experience with other Planning or Forecasting tools
  • Internships, placements or work experience in Consumer Goods, Production or supply chain fields
  • Knowledge and ability learn/understand one or more programming and query language (e.g. SQL, Excel Macros, etc.)
  • Capability to confidently interact with customer teams
  • Self-starter approach to taking on new challenges and expanding your horizons

Are you the one we’re looking for? 

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.

If you have any questions about this position, Mari from our recruitment team will be happy to answer them (mari.jarvela(at)