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Customer Operations London, United Kingdom

Solutions Analyst

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RELEX Solutions is the provider of the world’s most powerful integrated retail and supply chain planning solutions and delivers impressive results for customers around the world. With about 900 employees across 12 offices in the US, UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, Hong Kong and our Finland headquarters, we are a close-knit community that combines start-up mentality with corporate reliability.

Here at RELEX we work in small teams where everyone’s input is valued. People can move between teams based on required skill set and personal interest. You get as much freedom and responsibilities as you feel comfortable with. We believe in transparency and using common sense; you are free to choose the tools you need to reach our common goals. Here we are serious about what we do, but don’t take ourselves too seriously. We get excited when facing new challenges where we can put our skills to the test, but make sure to have fun doing it. Now – if you accept the challenge – we give you the opportunity to experience all this and more.

Reports to: Head of Solutions Consulting, RELEX Ltd

Based at: RELEX Ltd office in Central London

Job purpose: To support RELEX’s existing customers and their business development

Employment type: Permanent, full-time

RELEX Solutions is Europe’s fastest growing provider of integrated retail and supply chain planning solutions. Founded in 2005, we work to solve the toughest challenges in demand forecasting, inventory optimization, and replenishment automation. Leading retailers and suppliers around the world use RELEX systems to cut inventory and wastage costs, boost availability, and increase sales and margins.

Key responsibilities and accountabilities:

  • Responding to service requests from RELEX customers by:
  • Either resolving requests or engaging with colleagues to find the best solution
  • Assessing whether additional, potentially chargeable, work is required
  • Recording any support work for future reviews
  • Engaging with the customer on site for regular service updates
  • On and off site meetings to review past queries
  • Proactive suggestions to customers on reducing support querie
  • Helping land process change directly with the custome
  • Spot new initiatives, or areas of potential up-sell that would benefit the customer
  • Scope and agree new initiatives with the customer to improve use of the system
  • Help build the business case for making the change/implementing new processes
  • Project manage the process change with the customer
  • Report and present change management milestones and KPI impacts to key stakeholders
  • Building strong relationships with customers through:
  • Analysing data and KPI’s
  • Preparing presentations
  • Presenting findings and results to customers (both to operative and to management levels)
  • Configuring RELEX tools according to customer specifications
  • Attending suitable industry or RELEX events if needed
  • Attending training and developing relevant knowledge and skills
  • Helping in other general sales and admin tasks if required

 

Key requirements:

  • Experience with a grocery / CPG / FMCG retailer or supplier
  • Strong analytical and problem solving skills
  • Ability to understand supply chain systems from both business and IT perspectives
  • Capability to interact confidently with customer stakeholders
  • Native level English communications skills

 

What we consider a strong plus:

  • Entrepreneurial attitude with interest towards growing the business
  • Previous experience in a B2B customer-facing role