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Customer Operations Helsinki, Finland

Team Lead Support

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Team Lead, Business Support and Testing 

The Business Support and Testing team analyses and resolves supply chain related issues our customers and colleagues are facing by using RELEX’s leading-edge technology. The Solution Analysts in the team provide consulting and support to customers on developing their RELEX system. The team is also responsible for high-quality product development by conducting acceptance testing. 

Your role is to lead the team, work together with other Support Team Leads to refine RELEX Support processes and oversee the operative responsibilities of the Team. 

What you will be doing 

  • Work as line manager for the Business Support and Testing team  
  • Work with the Team towards delivering high quality and meeting targets  
  • Ensure that RELEX Support processes are followed 
  • Remove obstacles and manage dependencies impacting your Teams work 
  • Recruit and retain talented people within your Team 

What you bring to the table 

  • Knowledge on managing people, setting goals 
  • Experience in on-boarding and developing team members 
  • Customer focused mindset 
  • Ability to implement organizational changes 

What we consider as an advantage 

  • 2-4 years of experience in comparable role 
  • Working experience in ITIL 
  • Experience in managing people remotely 

What we offer 

  • An international career and learning opportunities in a rapidly growing software company
  • A fun, ambitious and committed Team of smart people to work with 
  • Flexible work schedules and employee well-being 
  • Responsibilities building our Business Support capabilities towards providing best platform for the best retail planning solution in the world 
  • Impact on setting and aligning the targets and goals of your Team to meet the ones of RELEX 
  • Independence and power to find the best ways of working for you and your Team