All open positions
Customer Operations Melbourne, Australia

Technical Service Analyst

Apply now

Job Description – Technical Service Analyst 

Reports to: Head of Technical Delivery Australia 

Based at: RELEX office in Melbourne 

Job purpose: Provide technical expertise to customers in continuous services

Employment type: Permanent, full-time or part-time 

Travel: Some ad hoc travel to client sites may be required 


A brief overview of RELEX Solutions:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. 

RELEX is trusted by leading brands including Coles and Baby Bunting, and has offices across North America, Europe, and the Asia Pacific region.


Role overview:

The RELEX team in Melbourne is growing and we’re now looking for Technical Service Analysts. You’ll join our global continuous services team which provides technical expertise, succeeding in your role by ensuring service levels are met for a portfolio of customers. The role requires planning and executing development work, contributing to a high level of customer satisfaction.


What you’ll be doing:

  • Plan and execute development work in customer environments
  • Manage technical workstreams
  • Attend or lead specification workshops
  • Build integrations between RELEX and customer backend systems
  • Investigate technical issues for our customers
  • Handle escalations from the 1st line support team (24/7)
  • Improve service phase work within and across the teams


What you’ll bring to the table:

  • Bachelor’s/Master's degree or some experience working in the field of Software Engineering, Information Systems Engineering, Computer Engineering or Computing Science
  • Strong analytical or problem-solving skills
  • Strong teamwork capabilities
  • Programming experience (Java, Ruby)
  • Basic knowledge of databases
  • Basics of Linux and Unix
  • Knowledge of Git
  • Excellent communications skills


What we consider as an advantage:

  • Experience and understanding of retail, supply chain management and enterprise software
  • Knowledge of other coding languages
  • Ambition to grow as an individual and professional


What we offer you in return:

  • Challenging projects in an international working environment
  • A fun, ambitious, and committed team of smart people to work with
  • A front row seat in a rapidly growing and international software company
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Flexible work hours and a possibility to work remotely
  • Possibility to grow in the company (multiple career paths) and to have support from an experienced team
  • A position where you can help retailers fight against food waste with the latest technology


Are you the one we’re looking for? Apply today and become a part of our RELEX family!