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Technical Service Consultant

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The RELEX team in Helsinki, Finland is growing and we’re now looking for a Technical Service Consultant. You’ll join our global continuous services team which provides technical expertise, succeeding in your role by ensuring service levels are met for a portfolio of customers. The role requires planning and executing development work, contributing to a high level of customer satisfaction. This role includes a great deal of freedom in regards to structuring your work, but you will always have your supportive colleagues by your side. It is perfect for you if you are technically skilled and enjoy to take ownership of your work.


What you’ll be doing: 

  • Plan and execute development work in customer environments 
  • Manage technical workstreams 
  • Build integrations between RELEX and customer backend systems 
  • Investigate technical issues for our customers
  • Handle escalations from the 1st line support team (24/7)
  • Improve service phase work within and across the teams 


What you’ll bring to the table:  

  • Bachelor’s/Master's degree or some experience working in the field of Software Engineering, Information Systems Engineering, Computer Engineering or Computing Science
  • Strong analytical or problem-solving skills
  • Strong teamwork capabilities
  • Fluent communication skills in Finnish and English. Other language skills such as German, and French are seen as a bonus
  • Programming experience (Java, Ruby)
  • Basic knowledge of databases
  • Basics of Linux and Unix
  • Knowledge of Git 


What we consider as an advantage:  

  • Experience and understanding of retail, supply chain management and enterprise software 
  • Knowledge of other coding languages 
  • Ambition to grow as an individual and professional 


What we offer you in return: 

  • Challenging projects in an international working environment 
  • A fun, ambitious, and committed team of smart people to work with 
  • A front row seat in a rapidly growing and international software company 
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged 
  • Flexible work hours and a possibility to work remotely
  • Possibility to grow in the company (multiple career paths) and to have support from an experienced team
  • A position where you can help retailers fight against food waste with the latest technology  


Are you the one we’re looking for? Apply today and become a part of our RELEX family!


A brief overview of RELEX Solutions: 

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.  

RELEX is trusted by leading brands including Kesko and SOK, Stockmann, and has offices across North America, Europe, and the Asia Pacific region.