Senior Solution Consultant
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Role Overview
We are looking for a full-time Senior Solution Consultant to join our RELEX family. The role will be based in one of RELEX’s regional offices in Bangkok, Singapore, or Melbourne and be a part of the Value Development team tasked with improving and adapting RELEX software solutions in use by our current customers.
As a Senior Consultant, you will perform business analysis at a strategic, operational, and organisational level and be responsible for the scoping, design, development and implementation of current and additional RELEX functionality.
This is an ideal role for an entrepreneurial-minded individual who wants to be part of building a success story and to play a key role in our future growth. You are self-motivated and willing to take on new challenges, joining an ambitious team of smart people; all committed to RELEX’s success. RELEX, in turn, does its very best to take good care of its people.
What does it mean to work as a Senior Consultant in the Value Development Team?
As a member of the Value Development team, you will be responsible for maximizing value for our existing customers. You will produce value development roadmaps in collaboration with our customers and guiding and supporting customers in value-bringing activities.
Key Responsibilities
- Value Development:
- Assist in creating and implementing value development roadmaps in collaboration with customers.
- Support measurable value delivery for existing customers leveraging KPIs.
- Collaborate with other departments to guide on optimal value propositions for existing customers.
- Customer Engagement:
- Act as a trusted advisor and point of contact for customers regarding business logics.
- Analyse business outcomes and present findings and results to customers (both to operative and to management level)
- Create meaningful relationships with key customer stakeholders.
- Regularly communicate with customers on progress and updates.
- Solution Development:
- Lead business discovery and process development workshops
- Gather user requirements and propose solutions.
- Proactively propose new RELEX best practices, modules or new solutions that improve the usage of RELEX by the customer
- Assist in developing Statements of Work (SOW) including descriptions of business cases, solution proposals, assumptions, impacts, risks, scope, resources, deliverables, and fees.
- Support the development, testing, and training of customers on the agreed solutions.
- Collaboration and Continuous Improvement:
- Deliver “health check” programs and KPI assessments.
- Support customer KPI reviews and improvements.
- Align with your Team Lead about the progress status of current activities and new initiatives to improve business results.
What you’ll bring to the table:
- Work experience in Supply Chain, Forecasting and Replenishment, Retail Operations or Retail Consultancy
- Minimum 5+ years experience with Forecasting & Replenishment or Retail Planning tools, or in similar supply chain systems.
- Excellent communication and influencing skills both internally and with customers.
- Strong analytical thinking to solve complex business problems and enhance customer value.
- Great time management skills, self-driven, flexible, and independent personality with a drive to set examples, drive change, and challenge the status quo.
- High energy and contagious enthusiasm, with a positive mindset and humble confidence.
- Process design, gap analysis and process improvement engineering for complex businesses.
What we consider an advantage:
- Industry Knowledge: Deep understanding of retail operations, demand forecasting, supply chain optimization, and/or merchandising.
- Leadership: Strong leadership skills with the ability to mentor others and foster a collaborative environment.
- Cultural Fit: Entrepreneurial mindset with a passion for driving business growth and improving operational efficiencies in a fast-paced environment.
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