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Customer Operations London, United Kingdom

Service Delivery Manager

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 RELEX Solutions is Europe’s fastest growing provider of unified retail and supply chain planning solutions.

RELEX offers a suite of Supply Chain, Merchandising and Workforce solutions that businesses use to maintain and develop an efficient supply chain network. Leading retailers and suppliers around the world use RELEX systems to cut inventory and wastage costs, boost availability, and increase sales and margins.

During the past 15 years RELEX has grown fast: we are a group of 800+ employees with offices in the UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, the US and our Helsinki headquarters. We are a close-knit community combining start-up mentality with corporate reliability. We are passionate about growth, but we are also a profitable business.

Are you a consultant-minded, customer centric individual looking for new challenges? Would you like to be part of creating long term success for retail, wholesale and manufacturing customers? Do you like to provide measurable value for your customers and fight against food waste?

Good news! We are now looking for a Service Delivery Manager to join our extraordinary Customer Operations team in London.

Here at RELEX we work in small teams where everyone’s input is valued. People can move among teams based on required skill set and personal interest. You are exposed to as much freedom and responsibilities based on your comfort level. We are passionate about what we do, but do not take ourselves too seriously. New challenges excite us where we can put our skills to test, and we make sure we have fun during the process. Life is supposed to be fun. Now – if you accept the challenge – we give you the opportunity to experience all this and more.

What you will be doing:

  • Ensuring that RELEX system is fully operational and available and that customer’s RELEX system related incidents and problems are solved according to the SLA
  • Operate and develop our service management processes (e.g. IT change management)
  • Perform service delivery activities globally to all our customers (e.g. release upgrades)
  • Communicate with solution teams and business stakeholders
  • Verify that transition and operation are following IT industry best practices (e.g. ITIL)

Desired background:

  • Sustained experience in IT service management, supply chain management, IT change management, customer success management, and/or consulting
  • Relevant finished studies (e.g. IT, Industrial Management, Information Networks, Business Technology, Logistics, Economics and Business Administration)
  • Experiences of ITSM, ITIL and IT change management processes

We value the following aspects in our candidates:

  • Solid task coordination skills, including responsibility for incident and problem management
  • Proactive and result-driven attitude towards work
  • Strong proven analytical and problem solving skills
  • Capability to interact confidently with customer stakeholders, including C-level
  • Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives
  • Ability to independently develop customer accounts and create more value for our customers
  • Experience in working with a Grocery / CPG / FMCG retailer or supplier
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Excellent communication skills in English, other language skills are considered a bonus
  • Entrepreneurial attitude with interest towards growing the business

We offer:

  • A front row seat in a rapidly growing and international software company
  • Working with a fun, ambitious and committed team of smart people
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
  • Responsibilities in challenging projects from day one
  • International career and learning opportunities

Position where you can help retailers fight against food waste