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Customer Operations Helsinki, Finland

Service Delivery Manager

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We are now looking for a full-time Service Delivery Manager to join our RELEX family in Helsinki. Youll be responsible of selected services and member our central service delivery team. Together with the team youll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge how to operate world-class cloud services.


What youll be doing:

  • You are directly responsible of selected services
  • You ensure that RELEX services are developed and delivered with high quality
  • You will develop and maintain RELEX-wide service delivery processes
  • On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys


What youll bring to the table:

  • Strong experience on ITIL based Service management and process development including incident management, change management, business continuity management
  • Proven capabilities to deliver measurable value in high-speed environments
  • Excellent coordination skills
  • Strong will to learn how our products operate and deliver world-class service


What we consider as an advantage:

  • IT-infrastructure and capacity management knowledge
  • Proactive and result-driven attitude towards work
  • Continuous improvement mindset
  • Strong proven analytical and problem-solving skills
  • Strong communication skills
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Entrepreneurial attitude with interest towards growing the business


What we offer you in return:

  • Flexible work hours and a possibility to work remotely
  • International working environment and learning opportunities in a rapidly growing software company with modern work culture
  • Support from a team of super smart people
  • Occupational healthcare provided by Heltti and an extensive IF Health Insurance
  • Sports and culture benefit, a gym at the office and other sport activities such as HIIT training.
  • Support for the families: a sick childcare service, a paid day off when your child starts the school for the first time, flexible work arrangements
  • A position where you can help retailers fight against food waste


Are you the one were looking for? Apply today and become a part of our RELEX family!

You can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions, our Head of Central Service Delivery Markku Häkkinen is happy to answer them by email markku.hakkinen[a]

Due to the severity of COVID-19, we’ve moved to a remote working mode. Restrictions being in place, we’re currently unable to schedule in-person interviews, and onboarding is primarily completed remotely, depending on the country-specific recommendations. Our mission is to keep everyone safe while adapting to changing times.


RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including AutoZone, Franprix, Morrisons, PetSmart, and Rossmann, and has offices across North America, Europe, and the Asia Pacific region, and our headquarters in Helsinki, Finland.