About RELEX
We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe technology should have a purpose, and ours helps reduce waste and CO2, champions sustainability and maximizes customer satisfaction while minimizing operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.
Service Delivery at RELEX
Join our Pricing & Promotions team as a Service Delivery Manager (SDM) and become a crucial link between RELEX, our customers, and our technology teams. The SDM role is pivotal in owning and refining service descriptions and ensuring that all projects, processes, and services are perfectly aligned for production.
Join us and this is some of what you’ll be doing:
- Serve as the primary point of contact for service description-related inquiries
- Perform diligent reporting and analysis of outcomes and improvement activities for your assigned service
- Maintain up-to-date service-related documentation
- Manage processes and drive continuous improvement
- Implement cost-efficient service improvements, including process enhancements, development, backups, and retention policies
- Initiate and drive development ideas and improvements
- Engage in mentoring within the RELEX community and implement effective service communication with all stakeholders
- Monitor service performance and manage KPIs
- Coordinate service-support and oversee training based on service descriptions
- Manage multiple projects with precision
Ideal Candidate:
- Located in the Nordics
- Possesses a Bachelor’s or Master’s degree in a relevant field
- Demonstrates a strong track record in service delivery, particularly in IT or software environments
- Exhibits excellent problem-solving skills and analytical capabilities
- Boasts outstanding communication and presentation skills
- Comfortable with occasional travel across Europe and potentially globally
What We Offer You:
- A career with international and diverse learning opportunities in a rapidly growing software company
- A respectful, professional, friendly atmosphere where you can truly shine
- Responsibility in challenging projects right from the start
- Competitive salary and benefits to enhance your well-being and work-life balance.
Why RELEX?
We celebrate diversity and are committed to creating an inclusive environment for all employees. As we continue to grow with our pioneering technology, we invite you to join our journey. Be curious. Be ambitious. Be RELEX – Apply today.
