RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
Our Customer Operations teams partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.
Join us as a Solution Analyst in our Business Support & Testing team in Helsinki, and this is some of what you’ll be doing:
You will join a close-knit, ambitious team of 17+ highly talented and motivated Analysts. The team is responsible for supporting continuous service customers and colleagues to get the most out of their RELEX system. In addition, the team supports the product organisation by conducting acceptance testing for development items. This position is ideal for recent graduates!
What you’ll be doing:
- You will analyze and resolve supply chain related issues our customers and colleagues are facing by using RELEX’s leading-edge technology
- You will provide consulting and support to customers on developing their RELEX system
- You will ensure and support high-quality product development by conducting acceptance testing
- You will conduct analyses and investigations on ad-hoc basis for different internal stakeholders
What we’re looking for:
- Strong analytical and problem-solving skills
- Proactive and result-driven attitude towards work
- Ability to understand SCM systems from both business and IT perspectives
- Excellent communication skills in English
- Educational background in Industrial Engineering, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise
What we consider an advantage:
- Additional language skills
- Work experience in customer service
- Ability to understand code and prior knowledge of databases
- Strong will to learn how our products operate and deliver world-class service
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
Our Helsinki office
RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded.
In Finland, we go even further. As well as:
• Flexible and hybrid working
• Extensive physical and wellbeing support
• Up to 8 weeks of annual leave per year
We also offer a range of benefits to support you, your family, and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, offer a mobile phone package and bike leasing.
Whatever your passion and whatever drives you, you can realise your ambitions, fulfil your potential and be the change at RELEX. We celebrate diversity and are committed to creating an inclusive environment for everyone. Join us and make a tangible impact on the world and your career – apply today.
Are you the one we’re looking for? Apply today and become a part of our RELEX family!
You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 21st of April 2024. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.
If you have questions, Rebekka Gotter (rebekka.gotter@relexsolutions.com) from our Talent Acquisition team is happy to answer them by email. Kindly note that we cannot process any applications through email.
