Support Analyst (24/7) – Mexico
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As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.
We’re RELEX Solutions, a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded globally with offices across Europe, the Americas, and Asia-Pacific – and now, we’re excited to grow our presence in Mexico. With our advanced forecasting and optimization tools, we help the world’s leading businesses work more efficiently, waste less, and stay ahead in a rapidly changing world.
As part of our continued growth in the Americas, we’re opening a new Support site in Querétaro, Mexico – and we’re looking for Application Support Analysts. You’ll join the 24/7 Support team of 20+ people, who will help you succeed in your new role. Together, the team takes care of the 1st level support of our customers and internal support requests. This role is a full-time position with a permanent contract. Please note that this position includes shift work beginning at 7 AM local time. For this role, we can only consider applicants who are already located in Querétaro and have the right to work full-time.
What you’ll be doing:
- Providing software support for global customers facing issues in their production environments
- Monitoring of software and hardware infrastructure and responding to alerts in a timely manner
- System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance
- Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
- Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues
What we’re looking for:
- Bachelor’s degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field
- Basics skills of Linux/Unix
- Knowledge of databases and version control systems
- Good written and verbal customer communication skills
- Experience with administration of ticketing systems (Jira, ServiceNow, etc.)
- Fluency in English is required
What we consider an advantage:
- Other language skills, especially Spanish or Portuguese
- Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
- Work experience in IT support or customer service
- Effective troubleshooting and diagnostics skills
- Networking Knowledge
- Cloud/Hosted environment experience preferred
Life at RELEX is defined by collaboration, respect, and flexibility. We believe in fostering a work environment where innovation thrives and everyone feels valued. As we build our new hub in Mexico, you’ll help lay the foundation for our support capabilities and be part of shaping how we work from the very beginning. Our teams work together to solve meaningful challenges, creating an inclusive culture that supports professional and personal growth. Whether you’re engaging with colleagues across the globe or finding your own work-life balance, life at RELEX is about making a difference while enjoying the journey. What difference will you make?
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