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Customer Operations Helsinki, Finland

Technical Analyst

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We are now looking for a full-time Technical Analyst to join our RELEX family in Helsinki. You’ll join our global Release Factory team of 4 people, who will help you succeed in your new role. You’ll be responsible for deploying new software releases to customer environments and developing the deployment process, and by doing so you will be in the front seat of our technology development. Together with the team you’ll ensure that we deliver outstanding service to our hundreds of customers globally. 


What you’ll be doing: 

  • Be responsible for technical activities in release deployments to customer environments 
  • Perform testing and validation to ensure quality of deployments 
  • Be in the center of communications between customer teams and product development, to fix bugs and improve the software 
  • Investigate issues that come up in release deployments 
  • Improve our release upgrade practices and processes within and across teams 


What you’ll bring to the table:  

  • Bachelor’s/Master's degree in the field of Software Engineering or IT 
  • Strong analytical and problem-solving skills as well as solid task management skills 
  • Strong teamwork capabilities 
  • Programming experience (Java), basic knowledge of databases and basic knowledge of Linux and Unix 
  • Fluent communication skills in English 


What we consider as an advantage:  

  • Experience in Quality Assurance 
  • Outstanding work ethic and sense of urgency to resolve issues quickly and efficiently if they occur during deployments 
  • Proactive and result-driven attitude towards work 
  • Experience and understanding of release cycles in software development


What we offer you in return: 

  • An international career and learning opportunities in a rapidly growing software company 
  • A fun, ambitious, and committed team of smart people to work with 
  • A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged 
  • Flexible work hours and a possibility to work remotely 
  • Occupational healthcare provided by Heltti and an extensive IF Health Insurance 
  • A gym at the office and a lot of other sport activities: yoga, HIIT, floorball, badminton… 
  • Mobile phone and home internet benefit 
  • Support for the families: a sick childcare service, a paid day off when your child starts the school for the first time, flexible work arrangements 
  • A position where you can help retailers fight against food waste 


Are you the one we’re looking for? Apply today and become a part of our RELEX family! 

You can apply by sending your cover letter and resume through the application form as soon as possible. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.  

If you have questions, Team Lead Estanislao Porta is happy to answer them by e-mail estanislao.porta[a] Please note that we do not process applications via e-mail. 


About RELEX 

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. 

RELEX is trusted by leading brands including AutoZone, Franprix, Morrisons, PetSmart, and Rossmann, and has offices across North America, Europe, and the Asia Pacific region.