Technical Consultant
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We are now looking for a full-time Technical Consultant to join our RELEX family in Latin America.
Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression opportunities (if that’s what they want). They enjoy genuine work-life balance, and we encourage growth within and across teams.
Join us as a Technical Consultant, and this is some of what you’ll be doing:
- Act as a system integration specialist between RELEX and customer IT systems
- Investigate complex technical challenges for our customers and provide solutions
- Attend or lead technical discussions and workshops
- Provide technical solutions for SaaS related services
- Coordinate and delegate technical tasks for multiple service customers
- Introduce and develop the best practices for continued success
- Act as a technical advisor in upsell related implementation projects
- May participate in sales process as a technical specialist, or improve and develop internal tools
We’re looking for:
- Bachelor’s degree or higher in Engineering, Computer Science, Information Systems or the equivalent relevant working experience
- Motivation to solve problems and suggest solutions
- Object-oriented programming experience, Java preferred
- Knowledge of relational databases
- Basics of Linux, Unix or Microsoft Azure are considered an asset
- Excellent communication and time management skills
- Fluent communication skills in English and Spanish.
What we consider as an advantage:
- Proven track record of successful client work and implementations
- Knowledge of application monitoring and distributed systems
- Experience in either supply chain management and/or business analytics
What we offer you in return:
- A front row seat in a rapidly growing and international software company
- This position is primarily remote in Latin America, but occasional travel to Atlanta, Georgia may be required for training and team collaboration
- Flexible hybrid working opportunities
- A fun, ambitious, and committed team of smart people to work with
- A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
- Responsibilities in challenging projects from day one
- International career and learning opportunities
- Position where you can help retailers fight against food waste
Our North America Offices:
RELEXians can be found around the world, and while we have team members working in 30 US states as well as central and south America, we have our North America headquarters in Atlanta, Georgia, with a new office in Queretaro, Mexico. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!
About RELEX:
RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.
Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.
RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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