Technical Support Specialist

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RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries – from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.
And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.

About the Role

We are now looking for a full-time Application Support Specialist to join RELEX in the UK office. You will join a global Support team, who will help you succeed in your new role. Together the team will manage RELEX’s extraordinary growth within the Space & Assortment industry. You will help the team achieve this goal by supporting our global customers and ensuring we solve their time-sensitive issues in the most efficient way.

What you’ll be doing:

This role’s main focus is supporting our customers via the tickets they raise in our service desk – we have a very diverse range of issues that use lots of different technologies so our workdays will have many unique and interesting cases. A successful candidate will be accustomed to multi-tasking and working towards specific time-sensitive resolutions, learning how our applications work is very important and will be the focus of the candidate when they begin the role. Interacting with customers and other RELEX departments via online meetings, phone calls and emails is a daily occurrence so strong communication skills are necessary.

Taking ownership of your assigned tickets to achieve progression towards resolution.
Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features
Working on automated alerts/monitoring for hosted customer environments
Problem solving technical tickets which vary in priority and skill
Documenting known issues and adding them to our vast knowledge base

What you’ll bring to the table:

Fluent written and verbal English
Minimum 2 years of Application or Internal IT Support experience or Application Support experience
Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
SQL Query Writing for reporting, data manipulation and investigation
Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
Understanding of ITIL best practices for customer support
Basic understanding of networking principals
Software troubleshooting and problem-solving skills

What we consider as an advantage:

Relevant BSc degree in Business Information’s Systems, Computer Science
AWS Experience – Mainly interacting with S3, EC2 instances
Exposure to database technologies such as MSSQL and MySql
Azure Experience – understanding hosted virtual machines and the basics of an Azure-hosted systems.
Citrix Experience – Comfortable with Citrix Workspace and its underlying architecture.
Powershell – ability to create simple scripts to query data, modify files etc.
Power BI – any experience using Power BI.
Supporting software-as-a-service (SaaS) solutions

What we offer in return:

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

An international career and learning opportunities
A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

These are the RELEX key benefits

Flexible working
Genuine work-life balance
Annual leave
Internet and mobile phone benefits
Diverse, inclusive, and supportive work culture
Meaningful work with a commitment to a more sustainable future
High autonomy
Room for creativity
Strong team spirit through company parties, two team days per year, and after-work activities
Family-oriented policies
Flat hierarchies
Two paid volunteering days each year

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.
If you have questions, our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.   

Apply today and be part of the future. Be RELEX!