ASWO International Service Selects RELEX Solutions to Optimize its Supply Chain Processes 

Largest spare parts specialist in Europe relies on RELEX to increase forecast accuracy, optimize inventory levels and support sustainable growth. 

ASWO International Service GmbH, market leader for customer services in consumer electronics and home appliances, has selected RELEX Solutions, provider of unified supply chain and retail planning solutions, to increase the efficiency of its supply chain. ASWO International will implement various solutions, including forecasting and replenishment, integrated supply chain planning, capacity optimization, advanced configuration options, and AI-powered special applications. The project will be implemented with the support of Capgemini, an experienced RELEX partner in supply chain transformation. 

ASWO manages an extensive network of high-performance logistics centers, overseeing over 18 million items. This enables the company to play a crucial role in ensuring the availability of spare parts for entertainment and household appliances. With a history spanning more than 50 years, ASWO has consistently prioritized sustainability by encouraging repairs over replacing products, helping to prevent approximately 7 million devices from being discarded in landfills each year. 

To enhance flexibility and scalability, ASWO adopted a modern platform aimed at driving company growth and reinforcing its sustainability objectives. Equipped with advanced forecasting capabilities, ASWO can now more accurately predict the demand of its specialist retail customers, ensuring the consistent availability of the right spare parts. Simultaneously, the platform streamlines inventory management by minimizing excess stock, reducing costs, and maintaining a consistently high level of service. 

“RELEX’s scalability and flexibility impressed us throughout the evaluation process,” said Sebastian Aschitsch, Managing Director of ASWO International Service. “We are confident that RELEX will meet our expectations for a state-of-the-art supply chain management software solution for our growing product range and customer needs, while also supporting our goals in terms of environmental responsibility and cost efficiency.” 

RELEX’s integrated platform enhances visibility across ASWO’s entire supply chain, empowering the team to make data-driven decisions that boost operational efficiency. By optimizing capacity, the platform streamlines logistics processes, cuts delivery costs, and supports growth into new product lines and logistics locations. Additionally, ASWO International gains access to an expanded configuration kit – an adaptable, no-code platform that can be easily tailored to specific business needs, allowing for rapid adjustments to processes and rules in response to changing product ranges and customer demands. 

“Capgemini is proud to support ASWO on this transformation journey,” said Jan Lammers, Vice President of Consumer Products, Retail, Distribution & Transportation at Capgemini. “By leveraging our expertise in logistics and process optimization alongside RELEX’s AI-powered platform, we aim to ensure a smooth implementation, offer consulting support, and help ASWO achieve its strategic objectives.” 

“ASWO is a company with a clear vision and mission, one that we fully align with. We are proud to assist ASWO in redesigning its supply chain,” says Michael Hoffmann, Senior Vice President of Sales DACH at RELEX Solutions. “Our aim is to drive ASWO’s growth by delivering measurable value and supporting the company as it further strengthens its leading position in sustainable electronics.”