Arguably, one of the most critical activities for retailers is also the most daunting. Promotions are universal to nearly every player in the retail sector. Retailers run thousands of promotions yearly, from online display ads to leaflets to loyalty club offers. They foster customer growth and loyalty, help shape the consumer experience, and play a significant role in retailer-supplier relationships and negotiations.
So, why do retailers struggle so much with such a frequent and vital aspect of their success? The bottom line is that the promotion process – high-level planning, optimizing offers, negotiating funds, and evaluating outcomes – is extremely difficult to do well.
You would be hard-pressed to find a retailer who doesn’t agree that running promotions that consistently perform is a significant challenge. However, retail is a margin game where even incremental improvements can result in substantial payoffs in the long run. Promotions, as challenging as they are, play a considerable role in winning that game and retailers need to be able to meet that challenge head-on.
- Promotion optimization uses technology to automate and streamline the planning, evaluation, and execution of in-store and online campaigns.
- Socio-economic shifts impact consumer buying power, making promoting the right products at the right price and at the right time critical to maintaining or growing margins.
- Retailers identify evaluation, planning, and scenario testing as their primary challenge areas for promotion management.
- By eliminating low-performing promotions, retailers can achieve a 3-6% increase in profit margins for promoted products and up to a 15% increase in incremental sales for the promoted product range through effective scenario testing.
What is retail promotion optimization?
Retail promotion optimization refers to using technology to automate and streamline the planning, evaluation, and execution of in-store and online sales campaigns for a specific set of products at a specific discount for a specific time. The primary goal of promotions is to increase consumer engagement, demand, and sales – all of which are primary drivers of profit margin and competitiveness. However, many retailers today still rely on manual, spreadsheet-based processes and struggle to execute high-performance promotions consistently.
Why do retailers need promotion optimization?
In a webinar about retail promotion pain points, we shared real-world insights from our conversations with retailers. That research shows that promotions and their associated marketing tasks account for approximately 20% of retailers’ operative costs. Add to that the findings that one-third fail to grow sales – and up to one-third actually generate losses – and it’s easy to see why retailers need to focus on optimizing planning and promotion strategy.
There are many reasons why optimizing promotions is so vital for retail success today:
- Ever-increasing and frequent socio-economic shifts directly affect consumer buying power, which is the lifeblood of all retail. The fight to maintain – even grow – margin depends on promoting the right products at the right price.
- Retailers run thousands of promotions across many channels. With so much riding on their success, actionable insights into performance are essential to determine which promotions benefit the business and which don’t.
- Promotions play an essential role in preserving and growing market share. When done well, they drive the customer experience, foster loyalty, and help retailers stay competitive by attracting new customers.
- Retailers rely heavily on supplier recommendations due to data quality and volume. Retailers with automated access to analytics can better collaborate with suppliers and negotiate the best promotions to benefit all parties.
RELEX subject matter experts Jasper Nobelen and Thom Iddon take time from the NRF Big Show in New York to discuss promotion optimization and the keys to an effective technology approach.
To truly optimize promotion planning and execution, retailers need to invest in modern technology. With a significant portion of their budgets going into promotions and so much potential for improving their bottom line, ramping up their technology landscape is the best approach to enable retailers to make intelligent, informed decisions.
More to explore: Driving investment decisions requires a compelling business case. Read our guide, Promotion planning & optimization: How to build a case for technology investment, for our recommendations.
The critical challenges of retail promotion optimization
Retailers identify many challenges when dealing with promotions, but they can all be attributed to three primary challenge areas: evaluation, scenario testing, and planning.
Evaluation of past promotions
Retailers run thousands of promotions yearly. With so many promotions running at a high frequency, analyzing them in detail can be overwhelming, and many retailers prioritize execution over evaluation to avoid falling behind. Those attempting manual, spreadsheet-based analysis can only accomplish superficial evaluation — “Did we sell more? If yes, run the same promotion again” — or they only evaluate selected, “significant” promotions.
In preparation for our retail promotion webinar, we spoke to nearly 30 retailers in the grocery, convenience, and health and beauty sectors. Of those retailers, 88% identified completed promotion analysis as a top pain point. Further, 81% want a better understanding of how well their promotions work, and 75% are not satisfied with the data they collect from their promotions.
We mentioned earlier that one-third of promotions fail to grow sales, and up to one-third generate losses. When it comes to an activity as prevalent, with the potential for such much impact – positive or negative – as promotions, the fact that almost 90% of retailers have limited or no actionable insights is staggering. Retailers need the ability to leverage analysis across all promotions for all products and locations to keep pace with their competition and drive customer experience.
Planning new promotions
Of the retailers we surveyed about promotional pain points, 81% said they want to automate manual processes for planning, adjusting, and follow-up for promotions. Moving data from spreadsheets to other systems leads to issues with compatibility and increases data corruption and errors. Beyond being time-consuming, manual planning makes it difficult to sync with other systems containing much-needed information, such as product lead times or price shifts.
Streamlining promotions (73%) and improving coordination between internal teams (66%) were top-ranking responses to which promotional pain points matter most. These goals are essential for success, but spreadsheets are not sufficient for the volume of data and complexity needed to achieve them. For example, the complex statistical models required to understand impacts such as promotion uplift and cross-category effects are unsuitable for spreadsheets and need an automated system to process them efficiently and accurately.
Supplier collaboration is another critical aspect of promotion planning. Consumer goods companies often have a deeper understanding of data and insights than their retail partners, so they become drivers of future promotions and offers. Since their internal capabilities to analyze and optimize promotions are limited, retailers have little choice but to lean heavily on supplier recommendations. Improved analysis of promotions and streamlined planning can help retailers collaborate on equal terms with their suppliers as they both seek to improve sales and margins together.
Proactive testing of promotion effectiveness
Scenario testing has been a proven method for multiple functions in retail. Using a sandboxed environment that incorporates real-life data yields far more accuracy when estimating results than benchmarking alone. However, many retailers lack the tools to test upcoming promotions proactively and fall into a cycle of launching campaigns based on limited data from the previous year.
In our research survey, 79% of retailers stated a need to improve their promotion types and parameters. Even so, the cycle of accepting previous promotions as “safer options” and running them repeatedly with minimal updates results in retailers copying around 95% of promotions year after year.
Beyond planning new promotions, retailers must promote the right products at optimal discounts to maximize profits. Of the retailers we spoke to, 82% stated a need for promotional price optimization, and 73% cited the need for better forecast accuracy. These considerations must be managed well in advance to mitigate the risk of running an ineffective or, at worst, damaging promotion. The best way for retailers to ensure reliable performance estimations is by leveraging a testing environment that assesses all promotion dimensions – place, price, and product.
In this excerpt from the webinar Promotional pain points: Improving campaigns and reducing profit loss, RELEX subject matter expert Thom Iddon shares insights from one retailer’s experience.
More to explore: Watch the complete webinar recording, Promotional pain points: Improving campaigns and reducing profit loss, for real-world insights and recommendations for solving today’s promotion challenges.
3 tips for achieving retail promotion optimization
There’s no doubt that planning and executing retail promotions is deeply challenging. However, with the right tools, retailers can greatly simplify the process and boost margins. Based on our experience with a diverse range of retailers worldwide, here are our top tips for promotion optimization.
Tip 1: Automate analysis of promotion performance
Retailers need a system that can provide automated analysis of past promotions across every product and every store and comparisons of those promotions throughout the year. These analytics drive the insights planners need to maximize promotional results in the future. Armed with actionable data-based analysis, planners understand which promotions drive sales and margin, which past promotions to eliminate due to poor performance, and the optimal product assortments and discount depths for each one.
Cutting off low-performing promotions also saves time that can be put toward developing new campaigns and strategies. An automated system also eliminates the need for time-consuming spreadsheets prone to data corruption, saving a considerable amount of planners’ time and boosting efficiency and accuracy across the supply chain.
- +3-6% increase in profit margins for promoted products by eliminating low-performing promotions.
- 20-25% reduction in time spent on manual planning that can be spent on the strategic development of new promotions and supplier collaboration.
Tip 2: Centralize promotion planning
Retailers need the capability to plan all promotions in one tool that makes sharing responsibilities easier, automates recurring manual processes, and maintains a single source of truth. From a larger business perspective, connecting promotion, forecasting, replenishment, and space planning creates a seamless process where all teams work based on the same data, plans, and expected outcomes. Further, when forecasting and replenishment teams have complete visibility into promotion plans and data, they improve forecast accuracy, helping mitigate over or understock situations and driving efficiency for store operations teams.
A better understanding of their promotions and an improved planning process also build stronger supplier collaboration. Both parties contribute equally to promotion development as they strive for higher market share and negotiate supplier investments and trade funds. Retailers are equipped to evaluate suppliers’ recommendations for promotions and determine the best course of action for all, including the impacts on customer experience.
- Eliminate disconnected silos and create seamless end-to-end planning.
- Increase forecast accuracy to mitigate over or understocks and drive in-store efficiency.
- Reduce waste for specialty, seasonal, and fresh items.
Tip 3: Test promotion scenarios
A sandboxed scenario testing environment enables retailers to test promotions using real-life data and estimate their performance proactively. An advanced simulation engine empowers retailers to test different campaign scenarios to determine which combination of price, mechanic, and display will drive the best result. Further, a flexible, user-friendly system that provides customizable business rules streamlines and increases promotion efficiency for central planning and store operations teams.
Effective promotion analysis and testing also give retailers improved insights into customer behavior in certain situations, such as seasonal events and economic changes. These insights provide an advantage when sudden market shifts occur, enabling them to react more quickly and better forecast products and sources to meet customers’ needs.
- +4-8% profit for the promoted product range without impacting sales uplift.
- +15% increase in incremental sales for the promoted product range.
- Support better tactical supplier negotiations with mutual win-win outcomes.
More to explore: Take an in-depth look at the benefits of technology for promotion optimization in our whitepaper, 4 keys to better retail promotion forecasting and replenishment.
Customer success: Practical examples of retail promotion optimization in action
Learn more about how our customers successfully drive improvements through promotion optimization and integrate promotion planning into the supply chain to create a seamless, end-to-end process.
Coop Estonia is a market leader in the Estonian grocery market, with 18 regional cooperatives operating 330 stores, ranging from minimarkets to hypermarkets. Having experienced impressive results using the RELEX forecasting and replenishment solution, Coop Estonia expanded their partnership to include promotion optimization.
The RELEX solution is helping Coop Estonia manage more than 2,000 promotions each month across 15–16,000 SKUs, increasing the profitability of their promotions, optimizing their processes, and securing high availability for campaign products.
Oliver Rist, Coop Estonia Purchasing Director, shares insights about their partnership with RELEX and how they are increasing the profitability of their promotions, optimizing their processes, and securing high availability for campaign products.
Coop Estonia needed a tool that could help their category managers make more evidence-based decisions, optimize the planning processes, run more effective campaigns, find the correct price point, and negotiate better deals with suppliers to drive increased revenue and profits, and reduced costs. They chose RELEX promotion planning and optimization and concluded a very successful pilot and implementation in 2022.
“We have already seen the result in higher sales, higher profit, and more engaging campaigns,” says Oliver Rist, Purchasing Director at Coop Estonia. “RELEX has been very accommodating and understanding of the Coop way of thinking, and we can’t wait to reap the benefits of the new solution.”
As Sweden’s leading independent online grocery retailer, Mathem is a technology-driven e-commerce supermarket offering grocery, pharmacy, and kitchen products. Mathem self-distributes from six distribution centers, delivering high-quality products directly to their customers’ homes.
The company implemented RELEX promotion planning to give their promotion strategy an edge as customer shopping patterns shifted and the online grocery market became even more competitive. With a unified RELEX forecasting, promotion, and replenishment solution in place, Mathem has been able to strategically plan, optimize, and evaluate their promotions, seeing measurable results within six months of implementation.
Highlights of Mathem’s results include:
- 20% increase in sales on promotion.
- 32% true lift on sales (from more effective promotions yielding higher uplifts).
- 56% (21pp) improvement in share of profitable promotions.
- 55% reduction in time spent on supply chain promotion planning.
- 20% reduction in time spent on promotion planning.
“RELEX has proven essential for securing the right allocation of promotion investment that serves us, our suppliers, and most importantly, our customers,” says Carl-Johan Sagner, Mathem Promotional Strategy Manager. “RELEX gave us an automated, integrated system that provides our teams with a much deeper understanding of the factors behind successful campaigns. Working with RELEX has really helped us to run our promotions more efficiently and profitably.”
Tools and technology for optimizing retail promotion planning
Today’s retailers have a dizzying number of options available when it comes to technology solutions. However, they must be careful to select solutions with the best fit to meet the business’s specific needs. To accomplish this, retailers must assess their unique improvement needs, build measurable goals, and invest in solutions that meet those criteria.
Technology such as BI & data analytics, price optimization software, and inventory management solutions may have functions that are related to promotions. Still, they are too broadly focused to get into the specific details needed for true promotion optimization. Further, clearance optimization is extremely helpful when retailers need to sell off excess stock or end-of-season items. However, they still need a proactive promotion pricing solution to drive effective strategies.
With the RELEX solution, retailers can optimize promotions with automated analysis and testing to get to the heart of what works and what doesn’t. Supply chain integration provides complete visibility into planning across teams to ensure allocation and replenishment accuracy. Finally, using the clearance optimization solution in conjunction with promotion optimization ensures retailers make the best discount decisions before, during, and after promotions and seasonal events.
1. What is retail promotion optimization?
Retail promotion optimization refers to using advanced technology to automate and streamline the planning, evaluation, and execution of in-store and online sales campaigns for a specific set of products at a specific discount for a specific time. The primary goal of promotions is to increase consumer engagement, demand, and sales – all of which are primary drivers of profit margin and competitiveness.
2. Why do retailers struggle with promotion?
We have worked with and spoken to many grocery, convenience, and health and beauty retailers about promotion pain points. Of those retailers, 88% identified completed promotion analysis as a top pain point. Further, 81% want a better understanding of how well their promotions work, and 75% are not satisfied with the data they collect from their promotions. Regarding planning, 81% said they want to automate manual processes. Other top-ranking promotion planning challenges cited by retailers were streamlining promotions (73%) and improving coordination between internal teams (66%). Finally, 82% of retailers stated a need for promotional price optimization, and 73% cited the need for better forecast accuracy.
3. How do you optimize retail promotions?
Planning and executing retail promotions is deeply challenging. However, with the right tools and approach, retailers can greatly simplify the process and boost margins. Here are our top tips for promotion optimization:
- Automate analysis of past promotion performance.
- Centralize promotion planning across the business.
- Test promotion scenarios proactively in a sandboxed environment.