Privacy Policy – RELEX Mobile Pro Application

Last updated on August 29, 2024

1. Publisher of the Application

Retail Logistics Excellence – RELEX Oy  
Business ID FI 1963444-1 
Address: Postintaival 7, FI-00230 Helsinki, Finland 
Website: www.relexsolutions.com 

The contact person for matters relating to this privacy notice at RELEX is: 

RELEX Privacy Director: Hannes Saarinen, privacy@relexsolutions.com 

2. Personal Data

RELEX Mobile Pro is a part of RELEX services to its customer organizations. It can only be used by the authorized users of the customer organizations of RELEX who have subscribed to RELEX services. Thus, the customer organization that has given you access to the service, typically your employer, is the main responsible organization and your point of contact for privacy matters.

In this privacy notice, “Personal data” or “data” herein refers to data which we can connect to an identifiable individual. “You” refers to the contact person of a RELEX customer and prospective customer whose personal data is processed. 

The personal data processed in RELEX Mobile Pro typically includes name and contact information such as e-mail as well as employment information such as the work location. RELEX and partner companies only use the data to provide the services to the customer organizations of RELEX.

Please note that our customers—your employer—typically also process information related to your employment outside of this specific RELEX solution. This notice only elaborates on the processing of personal data taking place in relation to this specific solution. 

If you have any questions regarding privacy, the processing of your personal data or your rights please contact the organization who gave you access to the service. Their privacy policy, if any, will apply to the processing of your personal data.

What Personal Data is processed

We process various types of Personal Data based on our Customers’ choices in using our Services.

Some examples of the types of Personal Data regarding the Customers’ end users that we may process:

Contact Information

  • First name and last name
  • Home address (street address, suite/apt number, city, state, postal code)
  • Contact & shipping address
  • Email address
  • Phone number(s)
  • Date of birth
  • Employee ID

Status and Location

  • Status: Not clocked in / Clocked in.
  • Once a team member clocks in, their manager can see their real-time location until they clock out.
  • Work locations
  • Status (Active / Inactive)

Access Information

  • Single Sign-On (SSO) information
  • PIN to access the Services
  • Security question and answer

Representative Details

  • Type of representative
  • Attributes (created by the Customers), such as skills.

Payroll and Expenses

  • Payroll and expenses information, such as job code, time manager, expense ID, maximum of daily and weekly hours.

Work Details

  • Shipping location
  • Primary location
  • Work log
  • Work schedule (including company, address, and time).

Uploaded Media

  • Any Personal Data included in any photos and videos uploaded to the Services.
  • Metadata (location, timestamp) of such photos and videos for verification purposes.

Mobile GPS Location Data

  • Mobile GPS location data obtained by pinging the device approximately every two minutes.
  • Information whether the individual is in a radius of the assignment location, nearby locations, how long the individual was at a location, and associated mileage and drive time.

Communications

  • Notifications (messages)
  • Responses to task surveys created by RELEX Customers.
  • Any Personal Data included in communications with RELEX support team.

Purposes RELEX Uses Personal Data For

RELEX process Personal Data for the following purposes:

  • Providing Access: Granting Customer teams access to our Services.
  • User Preferences: Remembering user preferences for the Services.
  • Information Provision: Providing Customers with team information through our Services.
  • Security: Ensuring the security of our Services.
  • Quality Maintenance: Maintaining and improving service quality.
  • Usage Analysis: Analyzing how our Services are used.
  • Customer Support: Offering assistance and support to our Customers and their teams using the Services.
  • Billing: Handling billing for our Services.
  • Surveys: Sending satisfaction surveys about our Services.
  • Legal Matters: Addressing legal obligations, including record retention, legal claims, fraud detection and prevention, protecting rights and property, and complying with law enforcement requests and regulations.

How Long Affiliated Companies Keep Personal Data

We retain Personal Data for the duration of our contract with each Customer, and we retain GPS data as required by our Customer contracts. Data may be retained in our backup systems for up to 30 days.