We are now looking for a full-time Global Learning and Development Specialist to join our RELEX team. You’ll join a cross functional team representing employee end-users, operations leadership and learning & development experts who will help you succeed in your new role. Together the team will bring the RELEX learning vision to life in order to support talent development of our colleagues, customers and partners. You will help the team achieve this goal by driving impactful human-centered learning initiatives and designing learning projects/programs to support employee learning, growth, and development.
The Global Learning and Development Specialist will be instrumental in the creation and ongoing development of Customer Operations Learning and Development. You will serve as the face of Customer Operations Learning and Development to anyone enrolled in one of our formal courses or curricula. In collaboration with the Learning Strategy, Learning Enablement and Digital Learning teams along with regional partners, and subject matter experts they will provide high-touch involvement to ensure leaders and participants have an exceptional learning experience.
Join us as a Global Learning & Development Specialist, and this is some of what you’ll be doing:
- Coordinating the implementation of courses and curricula by creating a calendar that considers all stakeholders, acting as the source of truth for calendaring, ensuring all subject matter experts, resources and materials are prepared for each learning intervention, implementing the communications plan, and following up to ensure participants have met the learning requirements
- Helping participants problem solve when roadblocks arise that could create barriers to success in learning
- Working cross functionally with other departments to coordinate program planning and implementation, and to maintain programs / projects in collaboration with members of the Customer Operations Learning and Development department
- Assisting in defining and maintaining implementation processes to ensure Customer Operations Learning and Development processes and systems work hand-in-hand to meet stakeholder needs
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, recommending best options and implementing approved solutions in support of learning goals
- Preparing and reviewing reports and other documents and presentations on program operations and results. Maintain confidentiality of all records
- Developing and maintaining network with internal and external partners to support program implementations
- Planning and coordinating all aspects of the department programs including the communication with participants, preparation and distribution of necessary materials/handouts, and coordination of schedules/itineraries/calendars. Coordinate facility, food, transportation, and presentation arrangements
- Act as backup system administrator for major technology and applications used in programs/initiatives
- Assessing the current and future learning projects and programs in order to continuously improve the end-user experience to create and design a progressive and sustainable Operations curriculum across the RELEX business
- Evaluating programs/initiatives against objectives through continuous internal customer and stakeholder feedback
- Champion work of the Customer Operations Learning and Development department and serve as an ambassador in all interactions inside and outside the organization
- Leveraging a sustainable learning platform consistently across RELEX (in partnership with Digital Learning team)
We’re looking for:
- Strong learner experience focus: Ability to deliver against goals while maintaining the optimal experience for learners
- Learning and Development experience or a university degree in a related field (human resource management, etc.)
- 1+ years of verifiable Learning and Development skills or learning program management, or 3+ years of administrative, project management, or coordination experience
- Demonstrated ability to interact effectively with, and influence team members and subject matter experts
- Ability to adapt existing programs in an agile and business-focused way while still maintaining the learner experience
- Strong presentation/delivery skills as well as smaller group facilitation skills
- Effective project management skills, including scoping a project, identifying key stakeholders, and developing a project plan with milestones
- A self-starter mentality and the ability to work autonomously and collaboratively. You’re able to work independently and make independent judgments
- Ability to quickly learn new content tools and internal applications
- Excellent organizational and time-management abilities
- Past experience working in the software industry is a huge plus!
- Ability to work in the metro Atlanta area – must be in office 2-3 days/week
Preferred skills:
- Knowledge and experience of Learning Management System (LMS) platform preferred
- Demonstrated ability to use web-based applications for collaboration and facilitation, e.g., Microsoft Teams and WebEx, etc.
Our US Office:
RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!
Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:
- Competitive compensation
- The choice to work wherever and however you are most productive
- 15 days of paid time off, 12 paid sick days, and 13 company holidays
We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course we offer all standard health benefits with various plans to choose from. But that’s not all.
We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.
About RELEX:
RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.
Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.
RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
