We are now looking for a Manager of Technical Delivery in North America leading a team of Technical Consultants. As part of your role, you will work closely with other Managers of Technical Delivery and the Senior Manager of Technical Delivery to ensure the highest quality product is delivered to all our customers. This is inclusive of best practice development and working closely with the central team as well as managing the team and customer work.
Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.
Join us as a Manager of Technical Delivery, and this is some of what you’ll be doing:
- You will be responsible for leading and developing a team of Technical Consultants
- Establishing and supporting development goals
- Meeting regularly to give guidance and feedback
- Leading the technical track for for tier 1 & super tier 1 implementations
- Analyzing customers’ data to map to RELEX functional requirements
- Evaluating projects and technical design to ensure they are following best practices and meeting customer requirements
- Working closely with other Managers of Technical Delivery to improve project delivery, expand technical expertise, and identify areas of development for the team
- Participating in best practice development and supporting global initiatives
- Ensuring the training and growth of technical knowledge for North America
- Recruiting and onboarding new Technical Consultants to RELEX
We’re looking for:
- Experience leading a team of individual contributors
- Direct and indirect (developing our teams is essential to our continued growth)
- Advanced technical knowledge related to databases and integrations (ERP/Retail experience is a plus)
- Demonstrated success leading complex technical SaaS implementations
- Programming experience preferred
- Ability to collaborate with internal and external stakeholders on all organizational levels
- Excellent written and verbal communication skills
- Ability to work in the Metro Atlanta area.
Our US Office:
RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!
Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:
- Competitive compensation
- The choice to work wherever and however you are most productive
- 15 days of paid time off, 12 paid sick days, and 13 company holidays
We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course we offer all standard health benefits with various plans to choose from. But that’s not all.
We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.
About RELEX:
RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.
Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.
RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
