RELEX Solutions is a leading provider of cutting-edge retail optimization software. We are now looking for a full-time Germany or UK based Partner Success Manager to enable the further growth of our SaaS business. You’ll join the Global Partner Success team from either our London or Wiesbaden office. RELEX’s Strategy is to support the company’s growth by partnering with SIs and boutique consultancies, which means that there will be a need to manage a constantly growing pool of partners delivering RELEX to the joint clients, while simultaneously developing the practices of working together. Read more about our partners here: https://www.relexsolutions.com/partners/. You will be working with partners across Europe, and in some occasions across the World.
What you’ll be doing:
You’ll play a key role in this process: directly managing the delivery partners in the region and simultaneously working on scaling our global partner activities to the next level. You will be our partners’ trusted advisor and the main point of contact between the global Partner Success team and the EMEA Operations on partner matters.
- Strategic and hands-on Partner management: Autonomously and proactively nurture relationships with our key partners, guiding them towards existing processes and best practices. Ensure partners perceive value from their collaboration with RELEX and are committed to delivering excellent quality of work to our joint customers. Navigate and ensure joint goals are met and conflicting goals are balanced in good faith. You’ll be responsible for key partner metrics – including financials and ensuring successful implementations.
- Internal influencing: Act as the trusted and proactive SME on partner matters towards our EMEA organization, including Operations and Sales. Ensure smooth and strong collaboration with partners. Ensure that feedback on processes is gathered and fed to global development initiatives and take a leading role in implementing process improvements in Europe.
- Contribution to global best practices: Actively collect and give input on the existing processes in partner work. These can derive from commercial to legal, from communicational to financial, and anything in between. Quality review process in partner led projects as well as facilitating partners to deliver continuous services are key focus areas during the first 12 months.
What you will bring to the table:
- Bachelor’s degree from a relevant field (communications, international trade, law; finance, business, engineering)
- Minimum 5+ years of relevant work experience e.g. from partner management, partner success or partner enablement role in a software or a consulting company
- Experience from a high growth company seen as a big plus
- Demonstrated strong ability to successfully manage partner relations and to steer change
- Outstanding people skills, also when facing conflicts of interests
- Fluent in English, fluency in German seen as a big plus
- Self-starter attitude, ability to successfully take things across the finish line, 3-steps-ahead mindset
- Comfortable with continuous change and having a scaling-driven mindset
- Ability to travel internationally up to 20%
- Ability to work in our London or Wiesbaden office at least 2 days per week
What we offer:
- At RELEX you have 25 days off per year plus 8 bank holidays. In addition to that you’ll get days off for different occasions (birth of child, first day of school, moving day, etc.)
- RELEX offers a workplace pension scheme with an employer contribution of 6%.
- In addition to that, RELEX offers an enhanced maternity / adoption package of: 12 weeks at 100% pay, 8 weeks at 80% pay and another 8 weeks at 60% pay.
- At RELEX we offer a Employee Assistance Programme (EAP) with different services included
- Within our Healthcare support we have different services: Treatment with Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Employee Assistance, Programme Premier, Dentist and Optician Cashback Plus and Health Assessment
- At RELEX you can expense up to £100 per year (£50 in H1 and £50 in H2) to put towards organized physical sporting activities (e.g. marathons, Tough Mudder, Spartan Race, Ironman Triathlon etc.), or the purchase of personal sporting equipment/activities (e.g. running shoes, home weights, Fitbit devices, gym usage etc.)
- Discounted Gym Membership @ Fitness First
- Cycle to Work Scheme (www.cyclescheme.co.uk)
- You can expense the cost of an annual eye test
- When it comes to your work laptop, you can choose between Dell and Mac. When it comes to your work phone, your choice is between iPhone and Android.
- At RELEX we take feedback and your personal development very seriously. For this purpose we have our yearly development discussions where you’ll receive peer and management feedback and as well plan your future at RELEX together with your manager.
- Flexible & remote working: There are many benefits in working remotely at times as sometimes the office is not the best place for certain tasks and working remotely
instead of wasting time in commuter traffic can ease your mind and free up time for your personal life. - Work from abroad: At RELEX we recognize that sometimes you just need a little flexibility to juggle all your responsibilities so therefore we also offer flexible working practices to help out in this respect.
- Charity Days: To support different causes, RELEX provides us with up to two days off to do charity work.
- Office Dogs: Your furry friend is always welcome in our London office
Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below.
We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.
To learn more about RELEX, check out www.relexsolutions.de.
If you have questions about the application process, check out our FAQs. If you still have questions, we can help you at recruiting@relexsolutions.de.
