RELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.
Role overview:
The RELEX team in Melbourne is growing and is looking for a Regional Program Manager/Senior Project Manager whose main responsibilities will be owning and guiding a portfolio of software implementation projects, through all the phases of a project lifecycle in the field of retail merchandising and supply chain management. As a Program Manager, you will responsible for ensuring the successful implementation of the RELEX software by building senior (Director, CX Suite) customer relationships, setting out the project strategy, negotiating, escalation regarding scope, resource and commercials, and ensuring projects meet the KPI expectations of both RELEX and the customer. Ensuring all timelines are met by overseeing project plans, budget and communication plans by the wider project team including senior stakeholders. From time to time, you will also support the sales team’s initiatives through providing insight on project timelines, resourcing requirements and approach.
This is an ideal role for an entrepreneurial-minded individual who wants to be part of building a success story and to play a key role in our future growth. You are self-motivated and willing to take on new challenges. You will join an ambitious team of smart people; all committed to RELEX’s success. RELEX, in turn, does its very best to take good care of its people.
Travel will be required to visit customers on a regular basis or occasionally to meet with the RELEX teams in our other offices. The Melbourne operations team is part of the ANZ region so there is a great opportunity to oversee client projects in both Australia and New Zealand.
Key responsibilities and accountabilities:
Leading the implementation strategy of a portfolio of projects spanning different customer accounts. Participating in consultancy, and software implementation projects.
Tasks include:
- Accountable for project profitability and reporting
- Accountable for the project plan with the project team
- Accountable for managing external Partner Project Managers engaged on RELEX projects
- Guiding and agreeing the communication plan, including steering group meetings
- Responsible for creating and maintaining customer relationships with key stakeholders (Director and CX Suite level)
- Ensuring that all stakeholders are adequately informed of project progress internally & externally
- Accountable for project scope and project commercials
- Acting as an escalation point for key decisions or bottlenecks from the project team
- Acting as an escalation point for key internal strategic decisions such as resourcing
- Participating and supporting sales process to agree appropriate timelines, resource requirements, and project approach
- Negotiating commercial aspects of Professional Services for either in-flight or new projects
- Attending suitable industry or RELEX events if needed
- Attending training and developing relevant knowledge and skills
Key requirements:
- Experience leading multiple successful IT system implementations within large Retail IT landscapes (5yr+)
- Experience working in a SaaS business
- Experience of senior positions on governance or steering committees
- Experience managing a complex network of internal and external senior stakeholders
- Experience presenting, consulting and convincing senior audiences on change management practices
- Effective leadership, interpersonal and communication skills
- Ability to interact confidently with customer stakeholders, influence and negotiate
- Strong risk analysis and risk management plans; being able to look ahead mitigating risk, and steering the strategic direction of projects appropriately
- Project Management/PMP or equivalent formal certification
- Experience in project management methodologies: Waterfall, Agile, Scaled Agile
What we consider a strong plus:
- Qualified to degree level OR sustained experience of working in the retail industry or leading IT systems implementations
- Entrepreneurial attitude with interest towards growing the business
- Supply Chain Industry knowledge
- Experience with a grocery / CPG / FMCG retailer or supplier
- Ability to understand SCM systems from both business and IT perspectives
- Any Project Management qualifications
- Experience working in Consultancy roles
What we offer you in return:
- A front row seat in a rapidly growing and international software company
- Flexible and hybrid working
- A fun, ambitious, and committed team of smart people to work with
- A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
- Responsibilities in challenging projects from day one
- International career and learning opportunities
- Position where you can help retailers fight against food waste
To better understand RELEX culture, please read about our core values at https://www.relexsolutions.com/careers/blog/relex-core-values-in-action/
Are you the one we’re looking for?
Whatever your passion and whatever drives you, you can realize your ambitions, fulfil your potential and be the change at RELEX. We celebrate diversity and are committed to creating an inclusive environment for everyone. Join us and make a tangible impact on the world and your career – apply today.
You can apply by completing the application form and submitting your resume. We will fill this position as soon as we’ve found the right person, and so we recommend that you act quickly.
If you have questions, our Head of Talent Acquisition Mari Järvelä is happy to answer them by email mari.jarvela [a] relexsolutions.com.
