We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.
Join our team as a Senior IT Support Specialist! You’ll be part of our global IT Operations team, covering Europe, America, and APAC. We’re expanding our organization to deliver top-tier IT support services, ensuring seamless global operations and exceptional end-user satisfaction for RELEX.
We’re looking for an individual with previous experience in IT Operations, strong problem-solving skills, and excellent communication. Your role will involve helping the team grow and improve our IT support services. This position is a fixed-term opportunity for 9 months as a parental-leave substitution.
IT Operations is fundamental to our Business and Information Technology organization, empowering RELEX business through innovative technology solutions that drive growth, improve collaboration, and deliver exceptional user experiences.
Key Responsibilities:
- Provide advanced technical support to end-users, troubleshooting hardware and software issues promptly and effectively.
- Manage and resolve escalated IT support tickets, ensuring timely resolution and high levels of customer satisfaction.
- Develop and maintain documentation for IT processes, procedures, and knowledge base articles.
- Mentor junior IT support staff and contribute to their professional development.
- Stay updated on emerging technologies and best practices in IT support, implementing improvements as needed to enhance service delivery.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience (3+ years) in a senior IT support role, preferably in a fast-paced environment.
- Strong technical proficiency in troubleshooting Windows and Mac operating systems, hardware, and software applications.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
- Fluent in English as a working language.
- Demonstrated ability to prioritize and manage multiple tasks simultaneously in a deadline-driven environment.
What we offer you in return:
- An international career and learning opportunities in a rapidly growing software company
- A fun, ambitious, and committed team of smart people to work with
- A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
- Responsibilities in challenging projects from day one
- A position where you can help retailers fight against food waste
Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:
• Flexible and hybrid working
• Extensive physical and wellbeing support
• Up to 8 weeks of annual leave per year
We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements.
As we’re a diverse team of smart, motivated and fun people, we also have an office gym,
host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile
phone package and bike leasing.
Are you the one we’re looking for? Apply today and become a part of our RELEX family!
You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 28th of April. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.
