We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.
We are now looking for a Finnish-speaking Service Delivery Manager to join our Continuous Service team in Helsinki. In this role you will be responsible of selected customers in Finland and Baltics area and their services. You will have varied tasks between our technical solution and customer business. Our team is focusing on happy and growing customers, and together with the team you’ll ensure that we deliver outstanding service to our customers.
What you’ll be doing:
- Have operational responsibility of specific customers and ensure stable services within agreed SLAs
- Maintain and develop customer relationship up to C-level
- Execute and improve service delivery processes together with customer, including incident management, problem management, change management and business continuity management
- Collaborate closely with our internal teams to achieve joint targets of customer satisfaction, development and deliver measurable value
- Support customer to develop their RELEX solution further by leading value development work
What you’ll bring to the table:
- 3 to 5 years of work experience from similar roles, preferably ITIL based Service management
- Excellent coordination skills
- Capability to interact confidently with customer stakeholders
- Strong will to learn how our products operate and deliver world-class service
- Strong communication skills in Finnish and in English
What we consider as an advantage:
- Ability to understand ERP systems, Supply Chain Management systems or other Retail Planning systems from business and IT perspectives
- Work proficiency for Estonian language
RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:
- Flexible and hybrid working
- Extensive physical and wellbeing support
- Up to 8 weeks of annual leave per year
We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.
Are you the one we’re looking for?
We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today. The last day to apply will be 21st April 2024
If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them (rebekka.gotter(at)relexsolutions.com).
