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Privacy Policy for RELEX Software Feedback Form

This privacy policy (“Privacy Policy“) informs you about how Retail Logistics Excellence – RELEX Oy (“RELEX Oy”) and its affiliated companies globally (jointly “RELEX“) process information it collects about the persons who use RELEX services and give us feedback on the services. This Privacy Policy contains the information on how RELEX processes the personal data of the users as required under the General Data Protection Regulation of the EU.

The Data Controller

The data controller for the personal data is:

Retail Logistics Excellence – RELEX Oy
Business ID FI 1963444-1
Address: Postintaival 7, FI-00230 Helsinki, Finland

The contact person relating to this Privacy Policy is:

Legal Counsel Terhi Rekilä

The personal data collected

We may collect and store your first name; last name; company; email and the data you have included in the feedback which you have sent to us.

Purpose of processing

Your personal data is collected, used, stored and otherwise processed for the purpose of contacting you as well as managing, maintaining, developing and analysing the RELEX software.

The information and personal data may be used for investigation and follow up in planning and development of the software, business activities and services of RELEX and for conducting customer surveys. Personal data may also be processed by subsidiaries of RELEX for these purposes.

RELEX will use personal data collected to target communication to different groups of users and customers of RELEX based on different characteristics, such as geographic location or industry. Personal data will not otherwise be used for profiling or automated decision-making.

Legal basis

Your personal data is processed based on legitimate interest. RELEX has the legitimate need to process the data for the communication and development purposes specified above. 

Sources of data

The data is provided by you when using the electronic forms available in the RELEX software.

RELEX may combine the data you have provided with other data which is available to RELEX either based on the business relationship with your company or from public sources.

Retention policy

Your personal data will be processed as long as it is necessary for the purpose specified above and as long as there is a legitimate need for RELEX to keep the data. You may ask us to remove your data anytime. In any case, we will delete your data at the latest 5 years from collection.

Access to Personal Data by RELEX and its service providers

Your personal data will be made available to those employees working at RELEX that are responsible for the activities relating to the processing purpose described above. Among others, this includes design, development and management of the product.

In addition, your personal data may be made accessible to RELEX’s service providers used in the activities relating to the processing purpose such as product management software. The access will be given only for the purposes of providing RELEX the service and it will be subject to this Privacy Policy. 

Transfer of Personal Data

Your personal data will be processed in the EU. In addition, your personal data may be transferred to countries outside European Union/EEA (including the United States): RELEX may use service providers that are located outside European Union/EEA and some RELEX affiliates are located outside European Union/EEA. The employees of such affiliates may process your personal data for the purposes specified in this Privacy Policy.

When transferring your personal data outside European Union/EEA, we will ensure that the transfer is legal and safe by concluding an agreement based on the EU Commission’s standard contractual clauses or taking other measures permissible under applicable legislation. You can ask for additional details relating to the transfer and the appropriate safeguards put in place.

What rights do You have and how can You Exercise those rights?

You have the right to access your personal data processed under this Privacy Policy. You have the right to request correction and removal of your personal data. In case you want to exercise these rights, please contact the contact person nominated above in this Privacy Policy.

In addition, you have the right to request restriction of processing of your personal data and to object to the processing on grounds provided by the applicable legislation. Please contact the contact person nominated above in this Privacy Policy for additional instructions.

You also have the right to lodge a complaint with a supervisory authority in case you think that your rights have been violated. You may choose to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work or place of the alleged infringement

Data Security

RELEX has implemented technical and organizational measures in order to facilitate data security. This includes, among other things, restricting access to your personal data to the persons described in this Privacy Policy (see section ”Access to Personal Data by RELEX and its service providers” above) and requiring security measures from the service providers we use.

We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected.