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Customer Story: Premium Nexus

Jul 30, 2026 • 2 min
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Transcript 

What we are asking is are we ready for the AI journey? Are you ready for it in terms of your people skills and capabilities? My name is Nominzol and I serve as a Chief Operating Officer at Premium Nexus. Premium Nexus is a massive franchisee of our CU brand from BGF Retail Today actually, we operate over 600 stores and three distribution centers across all Mongolia.

Mongolia is a wide landscape country. So for example, our farthest store is actually 800km away from our central capital city, Ulaanbaatar. And then also we have a very harsh weathers, snowy, rainy. Every store manager needs to make a store ordering process for every day for hundreds and thousands of SKUs, which is very labor intensive process.

Also, at the same time, it’s very hard for us to manage the store operations and high quality standards at every single store, which is very harmful for our customer service and hospitality. So we needed to find some planning system to adapt these challenges and configure the business needs into one integrated system. RELEX AI was just not only the very one of the best supply chain planning system. It was about the passion of their team.

And also they actually came from the same background from the retail. So that’s why we really connected together easily. And then we dip into the problem together and decided to work together. We can configure every single detail of business into the system, which is very difficult to compare to other systems.

For example, there’s some of the systems why we have that kind of number. But RELEX AI, really can help you and tell you what is the detail side of the business and how it gets there. In terms of the project management team, we were highly effective and collaborative during the period. And then it was very easy and met our expectations.

Currently our own shelf availability of the product is 75%. But after the RELEX implementation, we try to improve the amount of shelf availability level KPI as a main target, which is aiming for 90%. We are expecting a reduction of our labor intensive jobs. The ordering process, which is helpful to focus on the service and store operation.

Currently Premium Nexus is operating 600 stores, and we are expecting to reach over 1000 stores within three years. So that’s why I really appreciate the RELEX team to work together on this journey. And then ready to walk together, in the future to sell our customers by best convenience experience So that’s why the relax is our long term partnership in this journey.

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