Workforce Optimization and Management Solution

Ensuring that the right number of staff are on hand to handle the work that needs doing helps retailers to improve their customer service at the same time as trimming personnel costs by more than 10%, giving a significant boost to profits.

Accurate forecasts enable efficient workforce planning

Personnel is one of the biggest costs in retail, typically 10-20% of turnover. The most labor-intensive activities in stores are operating check-outs, merchandising, and customer service. Accurate forecasting of both the customer flow as well as the flow of incoming goods in combination with pragmatic AI lets retailers match available staff with the actual workload.

Press release

RELEX Solutions invested in Zenopt’s advanced workforce optimization system to help retailers plan their staffing needs better allowing them to reduce costs while improving customer service.

Workforce optimization and management for retail

RELEX has teamed up with Zenopt to provide retailers with a unique solution for workforce optimization and management. RELEX’s powerful forecasting engine feeds Zenopt’s unique workforce optimization with forecasts of both customer footfall and goods flows. Zenopt’s optimization then creates the most efficient work shifts by allocating customer-driven, fixed and floating tasks to optimal time slots, while taking account of staff availability, competencies, and contractual terms. This makes it possible to match staffing with the actual workload far more accurately, which improves customer service and reduces costs. The same solution also serves staff planning in distribution centers.

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Accurate workload forecasts

RELEX’s system forecasts intraday sales as well as daily goods flows several months ahead, which are translated into workload forecasts.

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Optimal timing of work tasks

Leveraging pragmatic AI, the solution finds the best timing for work tasks to create optimal work shifts considering both workload and staff availability.

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work shifts

The optimization of work shifts takes into account each employee’s work contract and skill level, and ensures that planned shifts adhere to labor agreements and laws.

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Full range of work tasks

Zenopt’s solution handles the full range of retail tasks, such as check-out operation and merchandising in parallel, manning service counters, and performing in-store baking.

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Easy management of shifts

The web-based solution makes it easy for planners to publish shifts and to make manual changes to system-generated shifts as needed, e.g. in case of illness.

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Reporting time & attendance

Zenopt’s workforce optimization software makes it quick and easy to record employee attendance and hours worked.

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Long-term resource planning

By comparing long-term workload forecasts with staff availability, the solution identifies risks of over- or under-staffing well in advance.

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Planning transparency

Planners continuously see how planned shifts affect KPI’s, such as total work hours, work hours per individual employee, and workforce idle time.

Highlighted features of the workforce optimization and management solution

Accurate forecasting of workload

In brick-and-mortar stores, the most staff-intensive activities are operating the check-outs, merchandising, and customer service. Accurate forecasting of both customer flows as well as the flow of incoming goods, helps retailers to match available staff with the actual workload.

RELEX’s forecasting engine forecasts customer footfall and point-of-sale activity on a 15-minute level, factoring in seasonal and weekday variations, as well as holidays and events. Furthermore, RELEX’s automatic replenishment system has the power to calculate projected orders and deliveries, right down to a store-day-item level, months ahead, accommodating irregular, but planned stock movements, such as stock coming into stores in preparation for promotions or product launches. This means that the two most important workload drivers in retail are accounted for with unprecedented accuracy.

Optimization of work shifts

Using accurate workload forecasts as its foundation, Zenopt’s optimization ensures that enough staff are available to provide appropriate levels of customer service for the predicted customer footfall, and it times other activities, such as shelf stacking, administration, and cleaning, to make the most efficient use of human resources. When producing work-shift proposals, the system automatically stays within any agreed minimum and maximum work hours for each employee, that the right tasks are assigned to the right person based on her or his skill set, and that work shifts abide by collective agreements, such as maximum shift durations and time off between shifts.

Zenopt’s unique workforce optimization capabilities enable a very high level of automation in shift planning, while at the same time cutting personnel costs through increased planning accuracy.

Would you like to know more?

We are happy to discuss your workforce management needs further, and how optimizing it would streamline your daily operations.

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