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Customer Story: Qualtia

Aug 13, 2026 • 2 min

Qualtia partnered with RELEX to move beyond manual processes and siloed decision-making, bringing greater synchronization and automation to its supply chain. See how the RELEX digital twin is helping the team analyze different scenarios, select the best one for each business objective, and work from a single, shared number across the organization. The result: greater forecast accuracy, stronger collaboration between departments, and faster, more confident decisions that improve product availability and service levels.

Transcript

I am Juan Carlos Naranjo. I’m in charge of the supply chain planning for Qualtia, which is a company within the food industry.

The reason why Qualtia was looking for new technology was because we were looking to overcome different obstacles or opportunities that we had in place. For example, we had a lot of manual processes with the risk of some mistake while performing the role.

At the same time, we had decision making by isolated areas or department in the organization. And we were looking for a tool that helped us to provide an efficient way to synchronize our supply chain.

RELEX was selected as a partner to achieve those goals because we found out the digital twin opportunity that it provided to us. These scenarios that we can analyze and then select the best one to the objective that we are looking in a specific moment in the organization.

And at the same time, how we could automate various of our manual processes in the sense that all the organization can see the same number and we got aligned in order to improve the availability of our products in the market.

The implementation experience with RELEX was very good. The consultants were always open to listen to our different concerns. They trained a lot to our key users and final users in how to take advantage of every corner of the tool.

And at the same time, they were always very transparent on how the tool behaved and how we could expand the benefit of it throughout the day to day job from our different users.

The greatest value that RELEX has provided to us is related with the improvement on forecast assertivity. At the same time, the way that we communicate is better within departments and the resource that we have in front of us through this tool in order to improve our decision making is very tangible for us.

At the same time, we are anticipating improvements on how we plan the different parts of the supply chain and how we can deliver on time, in place to our market in order to improve our service level.

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